I am committed to providing a professional, respectful and high standard of care. If you are unhappy with any aspect of your therapy or the service you have received, please raise it with me directly in the first instance, by phone on 07549508402 or by email at lanabutterworth@yahoo.com. I will deal with your complaint promptly and fairly, and do my best to resolve it.

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If your complaint cannot be resolved with me directly, you have the right to refer it to the professional bodies I am registered with:

Complementary & Natural Healthcare Council (CNHC) — by post to PO Box 482, Bexleyheath, DA7 9QB, by phone on 020 3327 2720, by email at info@cnhc.org.uk, or via cnhc.org.uk/concerns-about-practitioners. Complaints to CNHC should be made in writing using their complaints form.

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Association for Solution Focused Hypnotherapy (AfSFH) — by email to the Head of Professional Standards at standards@afsfh.com. Their Standards Enquiry Procedure is available at afsfh.com/policies.

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