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Privacy Policy

GDPR Privacy Notice for Hypnotherapy with Lana

Who We Are & How to Contact Us


Hypnotherapy with Lana is run by Lana Butterworth. We’re committed to handling your personal information safely and respectfully under the General Data Protection Regulation (GDPR). If you have any questions about this policy or want to exercise your data rights, please contact Lana at Hypnotherapy with Lana.

1. How We Store Your Data
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Since May 2018, the GDPR has strengthened the rules around keeping your data secure and private. All information you entrust to Hypnotherapy with Lana—whether it’s your name and contact details, session notes, text messages, or emails—will be stored and processed only with your consent and in strict confidence.

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  • Paper Records: Locked filing cabinets.

  • Digital Records: Password-protected devices and email accounts.

  • Research Data: Held on a secure, password-protected tablet under abbreviated identifiers.

2. How Long We Keep Your Information
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As a member of the Complementary & Natural Healthcare Council (CNHC), we follow their retention guidelines:

  • Adults: 8 years after your final session.

  • Children (under 18): Until their 25th birthday (or 26th if therapy ends at age 17).

All records are securely destroyed the January following the applicable retention period.

3. Early Deletion of Your Data
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You may ask us to delete any or all of your records at any time. Simply send a written request to Lana Butterworth. After verifying your identity, we will:

  1. Shred all paper files.

  2. Permanently erase any digital communications (emails, texts).

We will retain only your written deletion request to confirm your instruction—no fees apply.

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4. Accessing Your Data
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Under GDPR, you can request a copy of any personal data we hold. Send your request in writing, specifying which records you’d like to see. We will reply within 30 days, free of charge, once we’ve confirmed your identity. (Please note: our professional indemnity insurer may review any information released.)

5. Why We Collect Your Data
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Gathering certain details helps us tailor and track your treatment:

  • Your goals for hypnotherapy

  • Relevant medical history

  • Information on significant others

  • Brief session notes

  • Contact details (yours and, with your consent, your GP’s)

  • Anonymous research data

All contact with your GP or third parties happens only with your explicit written permission.

6. Confidentiality of Sessions
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Everything you share in sessions is strictly confidential. On rare occasions, I may consult with my qualified, GDPR‑registered supervisor to ensure you’re getting the best support; no identifying information is disclosed in these discussions.

7. Website Cookies
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Our website uses cookies (including Google Analytics) to improve your browsing experience:

  • Analytics Cookies: Track anonymous visitor behaviour to refine site content.

  • Your Control: You can disable cookies in your browser settings or choose to accept/decline them at any time.

Learn more in Google’s privacy policy: http://www.google.com/privacy/privacy-policy.html

8. External Links
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If you follow links from our site to other websites, please review their privacy policies. We have no control over third‑party data practices once you leave our domain.

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9. Encounters Outside the Clinic
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Should you spot me in public, I’ll respect your privacy and won’t engage in detailed conversation. Of course, you’re free to initiate or discuss your therapy if you wish.

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10. Sharing with Other Health Professionals
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We will never contact another healthcare provider about you without your signed consent—except in rare circumstances where there’s risk of serious harm to you or others, or if legally compelled by a court order or warrant. In such cases, we will strive to discuss this with you beforehand.

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Data Controller:
Lana Butterworth (“Hypnotherapy with Lana”)
Address to be added.
ICO Registration No.: [To be added]

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